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Shipping
Due to working a full time day job ourselves, we will do our best to ship your order within 5 business days.
Shipping is calculated at checkout, depending on weight, volume and destination.
All our deliveries (except for pin post) include parcel tracking.
We estimate deliveries in Australia to take up to 5 business days to reach you.
International deliveries might take up to 14 business days to arrive.
Due to current events, please keep in mind that Auspost and other delivery services are currently slower than normal.
Our standard shipping and handling rates are calculated based on total weight and volume, as follows. Please keep in mind rates may change depending on how many items are ordered.
| Standard Australian S&H Rates | |
|---|---|
| Pin post (up to 3 pins) | $3.00 |
| Under 500g | $10.00 |
| 500g to 1kg | $13.00 |
| 1 to 3kg | $17.00 |
| Over 3kg | $20.00 |
Returns policy
If you find any fault with one of our products, please contact us on folx@folx-emporium.com.au and we will do everything we can to help you.
However, we will not accept any return or refund after 30 days of receiving the product. We reserve the right to refuse a return/refund if the fault isn’t a manufacturing fault.
Can I cancel my order?
You may cancel your order at any time before we ship out your products by emailing us on folx@folx-emporium.com.au.
If you made a mistake or wish to edit your order (change a colour, a size, add or remove a product), just contact us on the same email as above, before we ship out your order, and we will be more than happy to help!
A product I want is out of stock!
Unfortunately, due to some suppliers being overseas and shipping times varying, we might run out of stock on some items.
If you wish to purchase something that is sold out, please contact us on folx@folx-emporium.com.au and we will work with you to find a solution.
Privacy Policy
When you create an account with us, we will collect some of your information. We only keep this information to help us give you better service. We may use your email or phone number to contact you about your order, but will not give or sell your personal information to a third party (the only exception to this is where required or authorised by law).
We do not store nor have any access to any payment or card details, all of this is securely handled by our payment providers.
You may request the destruction of your personal data at any time, just contact us on folx@folx-emporium.com.au and we will happily do so. However, doing so will deactivate any vip account you have with us, as we require some of this information to keep track of your vip points and order history.
You can view our full privacy policy here.
What payment methods do you accept?
We accept credit and debit cards, as well as Paypal payments.
We are looking into payment methods such as AfterPay or ZipPay, we will let you know as soon as those become available.
How can I contact you?
You can contact us:
- via email on folx@folx-emporium.com.au
- by filling out this form.
- send us a message via our Facebook page
Please keep in mind that we both have full time jobs, as well as being disabled, which means that while we endeavour to respond within 2 business days, we might sometimes need a bit longer to get back to you depending on how life is affecting us. We really appreciate your patience and support.